As the landscape changes over the next few years, there is a good possibility of long-lasting effects of COVID-19. In the hospitality, healthcare, and janitorial industries, and for large employers, we predict there will need to be specific protocols and best practices in place to prevent future spread. SUNZ is equipped to work with employers on best practices, guidance, and evaluations, to make sure they have the lowest risk possible.
Businesses are also changing the way they operate, which can create different workers’ compensation policies and procedures. For example, we’ve seen a lot more delivery going on for restaurants. A restaurant that reopens and is doing all delivery, now has vehicle exposure to contend with. As clients get back up to full speed, PEOs and carriers will be required to identify areas that have had a change in business practice because of COVID-19 and underwrite appropriately.
Additionally, public perception of a business is just as important as the actual risk of exposure. For example, people may choose not to walk into an establishment that hasn’t done enhanced cleaning, mandated wearing masks, and followed CDC guidelines. These are factors that mitigate risk, but also improve a business’ appearance and bottom line. Organizations will need to communicate and demonstrate the measures they are taking from a health and safety perspective. A strong emphasis on health and well-being is required to dispel the fears of an organization’s employees and customers.